Ad business

BSPCN has a gallery of 20 interesting Facebook fan pages, with brief commentary.

Our experience - especially with Covered in Cathair and Kitten Associates- has been that a Facebook fan page can be a great way of keeping your community involved and engaged - much better than a forum or blog, though those are great too. CiCH's fan page has become a key location for Robin's readership, and the Kitten Associates page has been invaluable especially in fundraising for the fosters.

What's frustrating about the BSPCN post, though, is there's no detailed indication of how the fan page is used, how it relates to the brand's web site, any cross-communication with Twitter, etc. I'd also be interested to know who in the brand marketing organization is populating these pages. I imagine it's different for each brand...?

I'd love to see an in-depth look at one of these pages, the team behind it, the community, and the overall communications strategy.

Although only 15.4% of respondents to an eMarketer survey felt that Facebook had a significant ROI, this number is growing. Now is the perfect opportunity for your business to take advantage of the opportunities that social media offers for getting found by prospects and interacting with prospective customers. While other companies struggle with whether or not to participate you can be out in the trenches gathering fans and gaining evangelists.

BSPCN post

I had an interesting conversation with an old friend the other day about why a brand would write a mobile app, when there are such dynamic possibilities available for Facebook apps.

Aside from the desire to get your brand out of the Facebook sandbox, I thought of a few things you could do with an app that might be a little harder when working through Facebook, even Facebook mobile - geo-tagging and phone calls among them.

Fortuitously, here's a roundup of 6 mobile apps that stand well on their own, both for usability and branding.

Here are six companies that use the mobile web smartly, creating an altogether different experience than traditional online by using the strengths that the mobile device has to offer. They have been separated into two categories, one for advocating user purchases and the other for overall content and efficiency.

Category 1: Purchase intensive

These web pages make the buying experience extremely straightforward.

Starbucks Coffee. The Seattle-based company has been one of the industry leaders in using mobile to spread its messages and promote its brand. While using geolocation sites like Foursquare and Facebook Places to reward customers who buy Starbucks products, the company' recently expanded the value of its app by allowing customers to pay for their drinks by waving their mobile phones over an in-store reader. By providing added convenience and utility to its mobile experience, Starbucks' mobile efforts are leading the pack, while making the case for a wallet-less future.

Dominoes Pizza. Of course ordering a pizza through a mobile phone should be a no-brainer. But Dominoes has gone beyond the simple store locator feature to simplify the ordering process to a few finger taps. Not only can customers save all their credit card information and track the progress of their pizza through their mobile app, but they can also receive personal SMS texts that offer special deals and promotions based on previous orders.

eBay. The popular online auction website is trying its hand at augmented reality, a term that will likely become part of the digital vernacular in the next few years. While its mobile web page is more or less an abbreviated version of its traditional website, eBay has relied heavily on apps to help optimize its presence within the mobile realm. By downloading the Junaio app along with the eBay app, customers can monitor their favorite eBay auctions in real time through their mobile phones. If you don't think that's cool, you might need to get your cool meter fixed.

For the other three, see the
iMedia Connection post.

The good folks at Target Marketing Magazine have asked me to present on the topic of how (and why!) to use online document customization and management strategies to solve marketing problems.

I'll be focusing on how retail, franchisee and sales agent systems can benefit from the ability to customize ads, sales support materials, point-of-purchase, direct mail, etc.

If there's time, we'll look at setting up localized cross-media campaigns, and may even get into personalized URLs.

The webinar's free, but you do have to register:
Registration Page

While I've long been convinced that the modern corporation is designed to prevent productivity, it's always nice to find tools that help prove one's point.

Here's a clock that figures out how much of our clients' money we just burned through, nattering on about synergy and ROI:

Introducing Bring TIM!® (Time Is Money) - a fun yet useful office clock that tallies the dollars spent in long meetings. Simply enter the number of people in the room, ballpark an average hourly wage, and press the illuminated start button. Everyone will be amazed as the dollars pile up with every second that ticks by.

Product Page

Pair this up with Bullshit Bingo and you've got a cure for the common drone.

Over at All Things Digital, Peter Kafka thinks Apple's iAd scheme is headed for total (or near-total) domination of the ad space on the platform:

I’ve talked to some mobile ad companies that are more hopeful. They think Apple will let them compete with its iAd platform in a fair fight.

Maybe they’re saying that because they have to appear optimistic. Maybe they really believe it. But I think they’re wrong. I think Apple intends to own the ad market for its app ecosystem.

Full Article at All Things Digital

For those who need a refresher, here are some first-look observations and some interesting strategic thoughts from Hill Holliday. Sample:

The big thing that iAd really does is it brings new thinking into the capabilities of mobile display advertising and it wasn’t brought to you by Google. Google has been badly lagging in all aspects of mobile and Apple probably saw the lack of innovation in the mobile advertising market and decided to put their stake in the ground. Let’s also be clear here that mobile display advertising isn’t yet a billion dollar business, this isn’t about the money for Apple but reshaping the industry as they saw fit.

The bottom line for Apple is the continuing creation of new and free apps for the App Store while everything else, like being the innovator in mobile advertising, sticking it to Google, pre-emptively blocking Adobe are just bonuses.

Full post at Hill Holliday

And thanks to MIT Advertising Lab and Ilya Vedrashko.

Heading out in the morning for Philadelphia, and the 2010 OnDemand Expo.

This year I'm on one panel, and giving one presentation (along with my buddy Mark Van Duinen from TracyLocke).

Here's the panel info:

Title: Making Digital Workflows Pay Off
Date: Tuesday April 20, 2010
Time: 1:00-1:50 PM

And here's the presentation:
Title: Creating a Multi-Channel Marketing Center around a Web-to-Print Storefront
Date: Wednesday April 21, 2010
Time: 4:00-4:50PM


If you're at the Expo, swing by one of these and say Hi.

See you in Philly!

AdLab has some detail about the already-old-news Avatar/McDonalds upload-my-face thingie, running in Europe.
Obviously this has been done before - from "Simpsonize Me" to M&M's to Dexter and back again - but at least this time we have some stats:

• 4 million user sessions
• nearly 10 minute session time
• about 1 million shares via email/social network post

So, a great data set for explaining the concepts of "sticky" and "spreadable" to your audience.
AdLab post

Avatarize Yourself

If you can handle the academ-ese, here's a journal dedicated to online advertising.

Fortunately, they have an RSS feed, which streams abstracts to your reader - and these may perhaps be a bit more readable than the full articles.

At the very least, sticking a few pages of this sort of thing in your consulting report will handily keep your customer from actually reading it, and help ensure that they take your word for whatever conclusions you've drawn:

Advertising value provides an overall representation of the worth of advertising to consumers (Ducoffe 1995). Existing literature suggests that consumers view advertising's ability to supply information as a primary reason for approving of it (Bauer and Greyser 1968). Research in online advertising also shows that advertising can offer value to Internet users in the form of more relevant information (Ducoffe 1996). When online community members possess a distinct group intention about the need for advertising, they should be able to internalize the notion that advertising benefits the community. As a result, these members should be more inclined to develop favorable evaluations of the advertising. We also hypothesize that they perceive a higher degree of value of advertising in the community:

H6: Group intentions to accept advertising in online social networking communities relates positively to perceived ad value in community sites.

Finally, cognitive studies of associative links suggest people tend to regard relevant information as more accessible in their attitude formation (Rodgers 2004). The more community members perceive advertising as relevant to the community themes, and thus more relevant to community members, the more likely they are to find such information useful, which should result in a higher level of perceived ad value. In turn,

H7: Perceived ad relevance relates positively to perceived ad value.

Come to think of it, slogging through this stuff is how I earn my rate.

Journal of Interactive Advertising

Hugh Macleod, of Gaping Void fame, has this short post on "Rudy's Bar-BQ Sause", illustrative of how brands can become meaningful part of their customers' lives. Here's a bit:

Too many brand managers ask the question, “What message do I have to craft in order to get people to buy my product?” It’s a dead end. A far more useful and profitable question would be, “What can I do to make my customers’ lives more interesting and meaningful?”

And “Meaningful” always has a social dynamic. We find meaning via our relationships with our fellow creatures. “People matter. Objects don’t.”

A bottle of barbecue sauce isn’t going to instantly change anyone’s life for the better. But that 4-hour-long conversation with an old friend, sharing a plate of ribs and brisket, with some Shiner Bock… Well, that might. So you want your product to be there when it happens; you want your product to be around during your customers’ significant moments.

Macleod calls a product like rudy's a "Social object", in the sense that what's really being purchased is a way of connecting with others (in this case, via a backyard recreation of the experience of a Rudy's restaurant).
This isn't really new - beer and spirits sales have been driven by the nuances of social interaction for decades. Think about it - does anyone buy a particular beer based on how effectively it'll get you tanked? I think most beer and spirits sales are driven by the kind of person you want to look like, and the kind of people you want to be with.
But what would it mean to apply this thinking to, say, curling irons? What if your product could become a social object? How would you make that happen?
Full post

CMS Wire's Gerry McGovern has a deliciously snarky reminder of how silly it is to expect that anyone cares about your "newly-redesigned-to-serve-you-better" little web-turd.

Here's Gerry:

Your customers couldn't care less about your new look, your new design or whether your dog has just had kittens.

I love a short-and-sweet puncture to the marketing hot air balloon. Thanks, Gerry.
Full article