In the age of self-service website building, design and marketing, how do professionals add value?
…offer human service that's even better than the customer could provide for herself.
By doing so we can show our clients that they will gain more by working with a professional than by cutting corners with DIY tech.
It is possible to deliver amazing service without being servile. Omotenashi is the Japanese word for treating people the way you'd want to be treated, for a posture of customer service that builds long-term trust and loyalty. Why the split?...