Seth Godin: Omotenashi and the service split

Submitted by Sam Moore on Thu, 12/15/2016 - 11:02

In the age of self-service website building, design and marketing, how do professionals add value?

…offer human service that's even better than the customer could provide for herself.

By doing so we can show our clients that they will gain more by working with a professional than by cutting corners with DIY tech.

http://sethgodin.typepad.com/seths_blog/2016/12/omotenashi-and-the-service-split.html