Convince & Convert: 80 Percent of B2B Buyers Expect Real-Time Interaction

Submitted by Sam Moore on Tue, 12/13/2016 - 22:56

The amount of time business buyers are willing to wait for a response varies by channel. It may surprise you that 67 percent of business buyers expect a response via email within one hour, and 15 percent of those actually expect an immediate reply.

http://www.convinceandconvert.com/customer-experience/buyers-expect-real-time-interaction/